help.monicavinader.comSupport | Customer Care | Monica Vinader

Back to homepage Customer Care Enter at some point in the future. The cookies . If . If , you can right-click within the browser page, click inspect and then click application. Breaches Should a breach of your data occur that is likely to result in harm to the rights and freedoms of you as an individual or group of individuals, Monica Vinader will notify you within 72 hours along with the ICO, where applicable. The California Consumer Privacy Act (CCPA) This policy applies to all residents of California. For the purposes of the CCPA, Monica Vinader collects the following information: Name Residential address Browsing history and IP address Phone number Email address Monica Vinader collects this data to fulfil orders you have placed and send marketing messages and other processing described throughout this notice. Monica Vinader shares data with data processors and sub-processors who assist Monica Vinader in providing you with products and marketing, such as delivery companies and our marketing and analytical partners. A complete list of Monica Vinader 3 rd parties is available on demand. Monica Vinader collects your data directly from you. Monica Vinader never buys or sells data; we only process your data when freely given to us. Monica Vinader will never discriminate against you, we provide the same products and pricing structure available to customers worldwide. You have the right to be forgotten, where applicable and where Monica Vinader does not require your data to satisfy a particular law. You have the right to access your data or ask us to amend it if it is incorrect. Please email privacy@monicavinader.com if you wish to do so. Additional information Monica Vinader has appointed a Data Protection Officer who can be contacted via privacy@monicavinader.com or by writing to the below address: Data Protection Officer Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH A Record of Processing Activities (ROPA), in which the lawful basis for processing all of the Monica Vinader customer data is maintained. Wherever Legitimate Interests is relied upon, an impact assessment has been created, available upon demand to those whose data is included. If you are located in the EEA and have questions about your personal data or would like to request to access, update or delete it, you may contact our representative at: Bird & Bird GDPR Representative Services SRL Avenue Louise 235 1050 Bruxelles Belgium EUrepresentative.MonicaVinader@twobirds.com This notice was created on the 14th December 2023 and is due for review no less than one calendar year from this date. If you would like to speak to a human regarding your data, please email privacy@monicavinader.com and we will be happy to help. Monica Vinader Inc Terms of Sale ONLINE TERMS OF SALE These Terms It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from monicavinader.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site. We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping. By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price. About Monica Vinader We are Monica Vinader Inc (registration number 5802638), a company registered in United States of America at 28 Old Rudnick Ln, Dover, DE 19901 You can contact us at that address, or via email at www.monicavinader.com/contact or by telephone on 1 855 999 8538 (toll free) between the hours of 6am – 5.00pm EST, Monday – Friday. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails. The Contract Orders are submitted via the Site as set out in this clause. Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to log into our secure servers to complete your Order. If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account. Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details. Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us. We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order. If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery. Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Monica Vinader sends an order dispatched email and it is at this point that a legally binding contract is formed between you and Monica Vinader for the purchase of Products ("Contract"). If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts. Making a Change to the Contract If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible. Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below. Engraving and Gift Messages We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order. As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c)...